Frequently Asked Questions (FAQs)
Welcome to the ElecMobilityUSTTou FAQs page! Here you'll find answers to common questions about our products, services, and policies. If you have a question that isn't answered here, please feel free to contact us.
Orders and Shipping
Q: How long will it take to receive my order? A: Orders typically ship within 2-3 business days. Shipping times vary by destination:
- Canada: 5-8 business days (economy shipping)
- Other countries: 6-12 business days (standard shipping)
Q: Can I track my order? A: Yes, you can track your order directly from the "Track Your Order" page on our website using the tracking number provided in your shipping confirmation email.
Q: What should I do if I need to cancel my order? A: You can cancel your order within 12 hours of placing it by visiting the "Cancel Your Order" page on our website. After 12 hours, please contact us for assistance.
Products and Warranty
Q: Do you offer a warranty on your products? A: Yes, we offer a 2-year warranty on all our products. The warranty covers manufacturing defects under normal use conditions. For more details, please refer to our Warranty Policy.
Q: How can I make a warranty claim? A: To make a warranty claim, please contact us with your order details and a description of the issue. We'll guide you through the process of resolving the issue promptly.
Payments and Billing
Q: What payment methods do you accept? A: We accept credit cards (Visa, MasterCard, American Express, Discover) and debit cards. We also accept Apple Pay for convenient checkout.
Q: Are my payments secure? A: Yes, we take security seriously. All transactions on our website are encrypted and processed through secure payment gateways to protect your information.
General
Q: How can I contact customer support? A: You can reach our customer support team by email at Contact.elecmobilityusttou@gmail.com or by phone at +1 (510) 636 54 32. We're here to assist you with any questions or concerns.
Q: Where is ElecMobilityUSTTou located? A: Our headquarters are located at 2747 Park Blvd, Oakland, California 94606, United States.
Contact Us
If you have any other questions or need further assistance, please don't hesitate to contact us. We're here to help!
- Business Address: 2747 Park Blvd, Oakland, California 94606, United States
- Phone: +1 (510) 636 54 32
- Email: Contact.elecmobilityusttou@gmail.com