Warranty Policy

 

Effective Date: 01 February 2024

Thank you for choosing ElecMobilityUSTTou. We stand behind the quality of our products and offer a comprehensive warranty to ensure your satisfaction.

Warranty Coverage

We offer a 2-year warranty on all our products from the date of purchase. This warranty covers manufacturing defects and failures under normal use conditions. The warranty does not cover damages caused by improper use, accidents, normal wear and tear, or unauthorized modifications.

Making a Warranty Claim

If you believe your product is defective and covered under warranty, please contact us immediately at the following address:

• Business Address: 2747 Park Blvd, Oakland, California 94606, United States
• Phone: +1 (510) 636 54 32
• Email: Contact.elecmobilityusttou@gmail.com

To expedite the warranty claim process, please provide the following information:

1. Proof of purchase (order number or receipt).
2. Description of the defect or issue.
3. Clear photos or videos showing the defect, if possible.

Warranty Process

Once your warranty claim is received and validated, we will either repair or replace the defective product, depending on the nature of the issue and product availability. If a replacement is necessary and the exact product is no longer available, we will provide a product of similar value and functionality.

Exclusions

This warranty is void if the product has been damaged by improper use, negligence, accident, modification, or unauthorized repair.

Contact Us

If you have any questions about our Warranty Policy, please contact us at the details provided above.